Last Updated: [11/3/23]

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Welcome to Simply Must Cleaning!

These Terms of Service ("Terms") govern your use of the [Simply Must Cleaning] website (the "Website") and the services provided by [Simply Must Cleaning] (the "Services"). Please read these Terms carefully before using our Website or Services.

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1. Acceptance of Terms

By accessing or using our Website and Services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our Website or Services.

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2. Services

[Simply Must Cleaning] provides home cleaning services, including but not limited to [General cleaning, Deep cleaning, Heavy Duty cleaning]. The terms of each service, including pricing, duration, and any additional terms, will be communicated to you before the service is performed.

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3. Booking and Payment

To book a service, you must provide accurate and up-to-date information. Payment details must also be provided in advance. We use secure payment processing, and your financial information is handled in accordance with our Privacy Policy. ( Any miss information of property specs will result in cancellation and loss of deposit )

Late Fee Assessment:

• A late fee of [$1,000] will be assessed for payments not received within [3] days from the date of the cleaning service. There for after if payment is still not received $100 weekly fee will be charged in addition to the original late fee until all fee's are collected. ( Please avoid late fee's and ensure all payment information is up to date)

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4. Cancellations and Rescheduling

Cancellations and rescheduling can be made up to [48 hours or 2 days] before the scheduled service without incurring any fees. Late cancellations may result in a [$50 fee/up to %50 of service rate] charge.

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5. Access to Your Home

By booking our services, you grant [Simply Must Cleaning] access to your home during the agreed-upon service time. Please ensure someone is present at the scheduled time, or alternative access arrangements are made.

Lock‐Out Fee : You are responsible for providing cleaning technicians access/entry to your home.  If our cleaning technicians cannot enter your home, you will be charged the full cost of estimated service.  

 

6. Satisfaction Guarantee

We strive to provide high-quality services. If you are not satisfied with our services, please contact us within [24 hours or 1 day] of the service, and we will address your concerns promptly. We are unable to offer refunds but will gladly address any areas which is not cleaned to standard

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7. Liability

[Simply Must Cleaning] is not liable for any damages or losses resulting from the use of our Website or Services. Please refer to our Liability Policy for more information.

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8. Changes to Terms

We reserve the right to update these Terms at any time. The date of the last update will be reflected at the top of this page.

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9. Contact Us

If you have any questions about these Terms, please contact us at [Simplymustcleaning@gmail.com].

Thank you for choosing [Simply Must Cleaning]!

 

SUPPLIES

Our Team members use safe and reliable professional-grade cleaning supplies to clean your home. However, if you own special products that you would like to have used on particular surfaces, we are happy to accommodate your request. Please contact us or make note of which of your own supplies you want used during the cleaning of your home.

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PETS

Please secure all pets in their travel crates or kennels. We will treat all pets with love and respect; however, we cannot be responsible for their escape.

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SERVICE LIMITATIONS :

For safety and insurance purposes, we do not climb higher than a two-step ladder.

We will attempt to reach all visible areas with either an extension duster or vacuum extension.

We cannot move items weighing more than 25 pounds.

We cannot touch or move firearms in order to clean an area. Clients who own firearms should move them to an area we do not clean.

We do not clean animal/human feces, urine, vomit, blood or other similar bio-hazard materials.

We clean “living space” only, which is the area in a home or facility that has air conditioning. ( We do not clean basements or garages unless discussed prior to service for an additional fee and clear understanding of scope of work)

We do not remove or haul away trash, debris or furniture. This also applies to Post Construction Clean Up.

• Cleaning‐Day Home Preparation

Your price for cleaning is based on the cleaning technicians focusing all of their time and energy on cleaning, not routine housekeeping. We ask that you take a few minutes the night before a scheduled service to “pick up.” By addressing soon-to-be cleaned areas ahead of time, such as removing dirty dishes from the sink, or clearing off floors, countertops, and table tops, your cleaners can focus more on cleaning instead of tidying up.

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• Window Tracks

We wipe your window tracks, however, we cannot guarantee a thorough cleaning of them — they will not look perfect or be completely free of dirt, especially in the corners and around window hardware, latches, etc. To accomplish this may take hours and we try to keep your costs reasonable. We also aren’t comfortable charging you for something you may not want. If, however, you do want them cleaned perfectly, please do let us know and we will charge by the hour for that service.

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• Dusting

Our cleaning technicians take pride in dusting your home. Our tools and techniques allow us to remove most of your home’s dust in a reasonable amount of time and effort.

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​Settling Dust

During the dusting process, some dust becomes airborne and will not settle until we have left. This is more common in first time cleanings, and it may take several visits before settling dust becomes minimized.

Dusting Knick‐Knacks, Collectibles, Stand‐up Picture Frames, and Other Small Items.

For dusting smaller items on shelves or flat surfaces like mantels, we charge based on size and the number of items. If there are 10 or fewer small items on a shelf, we will hand dust them, as well as the surface below, and return the item to the shelf. If there are more than 10 items per shelf, we may dust the items where they sit and the surface around them.

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Dusting Height Limits

We are not able to dust items that sit on shelves or hang on walls that are higher than our cleaners can reach with a 2-step stepladder. We do use extension poles to high dust rooms, but we will not high dust items that may tip over or come off the wall. If we’re unable to secure the item with a free hand while dusting, we likely will not risk cleaning it.

• Showers and Tubs

Showers and Tubs can accumulate lime, calcium and soap scum.  Our cleaning solutions work very well on cutting through these deposits, however sometimes it may take two to three visits before showers and tubs become free of these deposits.   Mold and mildew are organic and will grow deep into and behind grout or calk. Surface stains will be minimized by our cleaning products, but completely eliminating them may require the homeowner to have their shower re‐grouted or re‐caulked.

• Damage or Breakage

Our cleaning technicians exercise reasonable care when cleaning your home.  We do carry insurance for damage or breakage caused by our cleaning technicians.  We are not liable for damage that is caused by “normal wear and tear,” improper installation of an item in your home, or artwork, collectibles or family heirlooms valued over $75.  These items include, but are not limited to:

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Carpet & Rug Snags

Carpet snags are the result of “exposed loops” caused by normal wear and tear, moving furniture, etc. which are snagged by a vacuum’s roller‐brush.

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Broken Blinds

Customers should be aware that there are some inherent risks each time your blinds are cleaned. Blinds will become brittle from daily exposure to the sun, and strings/chords will weaken over time, resulting in breaks.

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Improperly Hung Pictures, Decorations, Mirrors, and Fixtures, etc.

If these items are securely/properly attached to the wall, they should not fall when the item is dusted/wiped.

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Artwork, Collectibles, Family Heirlooms and Valuables Over $75

These items are expensive or impossible to replace and so we will not take the risk of cleaning such items. It is the customer’s responsibility to inform Simply Must Cleaning of any such items existing or brought into the home after our initial setup, that fall into this category.

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Use of Homeowner’s Vacuum

If you request our cleaning technicians to use your vacuum, we will not assume or accept any liability for damage to the unit. (Since we are not responsible for maintenance or training with the unit, we will not be responsible for any repairs to it).

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Safety and Work Conditions, Temperature Settings

During summer months, many of our customers turn their air conditioning off or set them to higher temperatures during the day, while they are at work.  On the day that your cleaning technicians arrive, we ask that you set the thermostat to, at the highest, 72, so your cleaning technicians can work in a safe environment without overheating.

For safety reasons, if our cleaning technicians arrive to a home that is warm and the air conditioning is turned off or not reduced to safe levels, our cleaning technicians are instructed to adjust the thermostat while they are in your home.   They will return the temperature to the previous setting before they leave.  We still ask that you to let the air conditioning run on the day of your service because it can take several hours to cool a home to safe levels.

During the winter, we request that the home is between 60 and 72 degrees.